Return & Refund Policy

Not quite
the right feel?

We want every BOP MORE order to feel good in your hands. If something isn’t right, here’s how returns, damaged items and refunds work.

Keep what clicks. Tell us when something doesn’t.

01

14 days.

Eligible unused and unopened products may be returned within 14 days of delivery.

02

Keep it fresh.

Returned products must be unused and include their original packaging, accessories and included materials.

03

Something wrong?

Damaged, defective or incorrect items are handled separately. Send us photos or video and we’ll review it with you.

Changed
your mind?

If your item isn’t quite what you expected, eligible products may be returned within 14 days of delivery.

Return window
Your return request must be submitted within 14 days after the order is delivered.
Product condition
Items must be unused, unopened where applicable, and in their original condition with the original packaging.
What to include
Please return all included accessories, cards, inserts, packaging and other materials that originally came with the product.
Please don’t send anything back before contacting us. Returns sent without approval or to an incorrect return address may not be accepted or processed.

Opened it
already?

Because many BOP MORE products are designed to be squeezed, handled and used directly with the hands, some products have additional hygiene restrictions once opened or used.

Opened or used squishies, squeeze toys, stress-relief products and other tactile products are generally not eligible for change-of-mind returns.

This restriction does not apply when an item arrives damaged, defective or materially different from what you ordered.

Returned products should be clean and free from stains, food residue, pet hair, odors or other signs of use.

Arrived
wrong?

If you received the wrong product, or your item arrived damaged or defective, please contact us as soon as possible.

Wrong item

Contact us within 48 hours of delivery and include clear photos showing the item you received and the shipping package.

Damaged or defective

Send clear photos or a short video showing the issue. After review, we may offer a replacement, refund or another appropriate resolution.

Please keep the product and its packaging while your claim is being reviewed. We may need additional information before confirming the resolution.

Ready to
start a return?

Send our customer care team an email before shipping your item back. We’ll review the request and provide the applicable return instructions.

Customer Care service@bopmore.com
Suggested subject line:
Return Request – [Order Number]
1

Send your order details

Include your order number and the email address used at checkout.

2

Tell us what happened

Let us know whether you’re requesting a return because you changed your mind, received the wrong item or found a product issue.

3

Add photos or video

Photos are especially important for damaged, defective or incorrect products.

4

Wait for return instructions

If your return is approved, we’ll provide the return address and relevant next steps.

5

Share your tracking number

If you ship an approved return back to us, please keep your shipping receipt and send us the return tracking number.

Who pays
the postage?

Change-of-mind return
If you are returning an eligible non-defective product because you changed your mind, you are responsible for the return shipping cost.
Our mistake or product issue
If we sent the wrong item or confirm an eligible quality issue, BOP MORE will arrange or reimburse reasonable return shipping costs according to the instructions provided by our customer care team.
Please do not use an expensive express return service unless our customer care team specifically asks you to do so.

When does
the money come back?

Once your approved return reaches us, we’ll inspect the item to make sure it meets the applicable return conditions.

Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned product.

Refunds are issued to the original payment method. Your bank, card issuer or payment provider may need additional time to display the funds after we have processed the refund.

Original shipping charges are generally non-refundable unless the return is the result of an error by BOP MORE or a confirmed product issue.

What can’t
be returned?

Unless the item is defective, damaged on arrival or incorrect, we generally cannot accept returns for:

×

Used products

Items showing signs of use, wear, stains, odors or damage caused after delivery.

×

Opened tactile products

Opened squishies, squeeze toys and similar hands-on products where hygiene restrictions apply.

×

Incomplete returns

Products missing original packaging, included parts, accessories or other materials.

×

Late return requests

Change-of-mind requests submitted more than 14 days after delivery.

International
returns.

International customers should contact us before returning anything so we can provide the correct return details.

Customs duties, import taxes and border-processing charges are controlled by local authorities. Unless required by applicable law or caused by an error on our part, these charges are generally not refundable by BOP MORE.

BOP MORE cannot control delays caused by customs processing or international return-carrier networks.

Order hasn’t
shipped yet?

If you changed your mind before the order was dispatched, you may not need to make a return at all.

Please review our Cancellation Policy for the rules that apply before shipment.

Something feel off?

Send us your order number and tell us what happened. Photos help too. We’ll review the details and help you figure out the next step.

Start a return →