Changed your mind?
It happens.
If your plans changed after placing an order, we’ll do our best to make things simple. The sooner you reach us, the more options we have.
Quick message. Clear options. Less stress.
Within 24 hours.
If your order has not shipped yet, contact us within 24 hours of placing it for a full refund.
After 24 hours.
If the order is still unshipped, cancellation may be possible with a 5% restocking fee.
Already shipped?
Once your parcel is moving, it can no longer be cancelled in transit.
Before it
starts moving.
If your order has not yet been dispatched, we may still be able to cancel it.
Already
on the way?
Once an order has been dispatched, we are unable to stop or cancel it while it is in transit.
If your parcel has already shipped, you may have the following options:
Refuse delivery
Where supported by the local carrier, you may refuse the parcel and have it marked as Return to Sender.
Receive it first
You can accept the delivery and then request a return in accordance with our Return & Refund Policy.
Contact us for the next step
Email our customer care team after delivery and we’ll explain the available return process.
Eligibility for a return, refund amount, return shipping and item-condition requirements are governed by our current Return & Refund Policy.
Want to
cancel?
Send us an email as soon as you can. Including the correct details helps us find your order and review the request faster.
Include your order number
You can find it in your order confirmation email.
Use the checkout email
If possible, contact us from the same email address used to place the order.
Send it quickly
The earlier your request reaches us, the more likely we can process it before fulfillment is completed.
What happens
to the refund?
If your cancellation is approved, the applicable refund will be issued to your original payment method.
After we process the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Timing
matters.
Submitting a cancellation request does not automatically mean that the order has been cancelled.
Your cancellation is confirmed only when our team has reviewed the request and sent you a cancellation confirmation.
If your order is packed or dispatched before we are able to process your request, the order will be treated as shipped and the after-shipment rules above will apply.
Changed your mind? Tell us fast.
Send us your order number and we’ll check its status. If it can still be stopped, we’ll help you sort it out.
Request a cancellation →