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After checkout, you should receive an order confirmation email at the email address you provided.

If you don’t see it, check your spam, junk or promotions folder first. If it still isn’t there, contact us at service@bopmore.com.

Contact us as soon as possible. If your order has not yet entered fulfillment, we may be able to help with certain changes.

Once an order has been packed or shipped, changes may no longer be possible.

If you notice an address mistake, email us right away. If the parcel has not yet been dispatched, we’ll do our best to update the information.

Once the order has shipped, we generally cannot change or redirect the delivery address.

If your order has not shipped, cancellation may still be possible.

Orders cancelled within 24 hours of purchase may qualify for a full refund if they have not already shipped. After 24 hours, an unshipped cancellation may be subject to a 5% restocking fee.

See our Cancellation Policy for full details.

Orders normally require approximately 1–5 business days for verification, preparation and packing before dispatch.

Busy promotional periods, holidays or new drops may occasionally require additional processing time.

Delivery time depends on your destination and begins after your order has been dispatched.

For example, estimated transit time for most eligible U.S. destinations is approximately 8–12 business days.

For complete destination estimates, see our Shipping Policy .

When tracking is available, we’ll send it in your shipping confirmation email after your parcel is dispatched.

Tracking may take a few business days to show its first carrier update after the label is created.

Tracking does not always update at every stage of the journey. International parcels may also move between different carriers before final delivery.

A temporary pause in scans does not necessarily mean the parcel has stopped moving.

Occasionally, items from the same order may ship separately because of fulfillment availability, package size or logistics routing.

If this happens, you may receive more than one parcel or tracking number.

Check around your delivery location and ask household members, neighbors or building staff first.

You may also want to contact the local carrier because some parcels are marked delivered shortly before final placement.

If you still can’t locate it, contact us with your order number and tracking details.

Eligible unused and unopened items may be returned within 14 days of delivery.

Returned products must meet the conditions described in our Return & Refund Policy .

For hygiene reasons, opened or used squishies, squeeze toys and similar hands-on products are generally not eligible for change-of-mind returns.

This does not prevent you from contacting us if the product arrived damaged, defective or incorrect.

Contact us within 48 hours of delivery. Include your order number and clear photos showing the item and packaging.

Email us with your order number and clear photos or a short video showing the issue.

After review, we may offer a replacement, refund or another appropriate resolution depending on the situation.

For eligible change-of-mind returns, the customer is responsible for return shipping.

If we sent the wrong item or confirm an eligible product issue, we’ll provide the applicable return instructions.

Approved refunds are generally processed within 5–10 business days after the returned item is received and inspected.

Your bank or payment provider may need additional time before the funds appear in your account.

Start with the kind of physical feedback you enjoy.

Squeeze & Relax is for softer, squishier textures. Click & Fidget is for mechanical movement and sharper feedback. Focus & Calm is for quieter, smoother options.

We do our best to represent product colors accurately, but screen settings, lighting and normal manufacturing variation can cause small differences.

No. BOP MORE products are sold as everyday fidget, sensory and novelty products.

They are not intended to diagnose, treat, cure or prevent any medical or psychological condition.

Available payment methods are displayed during checkout. The exact options may vary by country, device or payment provider.

Taxes may apply depending on your destination and local requirements. Where supported, applicable taxes will be calculated or displayed during checkout.

International customs rules vary by destination. Additional requirements or charges imposed by local authorities may apply depending on your country, order value and product type.

Email us at service@bopmore.com .

If your message is about an order, include your order number and the email address used at checkout.

We usually reply within 24 hours. Weekends, public holidays and high-volume periods may occasionally take a little longer.

Our regular customer care hours are Monday–Friday, 9:00 AM–6:00 PM EST.

You can still email us outside those hours and we’ll pick up your message when the team is back online.