Need a hand?
We’ve got two.
Questions about an order, shipping, a product, or which fidget feels right? Send us a note. The BOP MORE team is here to help.
Less wondering. More fidgeting.
Say hey.
Tell us what’s up and include your order number if your question is about an existing order.
Ask it.
Product questions, order questions, gift questions — send them our way.
Send it.
Email us anytime. A little detail goes a long way in helping us sort things out quickly.
Back to calm.
We’ll take a look, get back to you, and help keep your order moving.
Email
works best.
We usually reply within 24 hours. Messages received on weekends or holidays may take a little longer, but we’ll get back to you as soon as we’re back at the desk.
When we’re
at the desk.
Our customer care team handles messages during the following business hours:
You can still email us anytime. Messages sent outside business hours will be picked up when our team is back online.
Help us
help you.
If your message is about an order, adding a few details upfront helps us find it faster.
Your order number
You can find it in your order confirmation email.
The email used at checkout
This helps us match your message to the correct order.
A quick description
Tell us what happened and what you need help with.
Photos or video, if useful
For damaged, incorrect or product-related issues, clear photos can help us understand the problem faster.
Before you
hit send.
A few of the things people ask us most.
Where is my order?
Check the tracking information in your shipping confirmation first. If your order is past the estimated delivery window or tracking looks unusual, email us at service@bopmore.com with your order number.
Can I change my shipping address?
Contact us as soon as you notice the mistake. If your order has not yet been dispatched, we’ll do our best to update it. Once a parcel has shipped, the address generally can’t be changed.
I received the wrong or damaged item. What should I send?
Email your order number, a short explanation and clear photos or video showing the item and packaging. That gives our team what it needs to review the issue.
How quickly will you reply?
We usually reply within 24 hours. Weekend, holiday and high-volume periods can occasionally take a little longer.
Can I send more than one email about the same issue?
One email thread is best. Keeping your updates in the same conversation helps us see the full history and usually makes resolving the issue easier.
Still need us?
Send the details over. We’ll take it from there so you can get back to the important stuff — squishing, clicking, rolling and fidgeting.
Email BOP MORE →